Via Raffaele de Nobili n.44, scala A. 19121 La Spezia -SP-, +39 340 9728132
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REGULATIONS " LA TARTARUGA DORALICE":



- Reservation
- Account
- Confirmation
- Cancellation
- Overbooking
- Early departure
- No show
- Privacy
- Arrival
- Check-in procedure
- During your stay
- Departure




RESERVATION:

- Book a room is really easy and you can do it in 3 ways:
    1. Booking online procedure here .
    2. Phoning (+39 3409728132) or writing email (a bank transfer well be request).

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ACCOUNT:

- Credit card details gurantee your booking online.

- If you'll choose the bank transfer way, a 30% deposit we'll be request. Please scan and send us your bank receipt.


CONFIRMATION:

You'll receive our booking confirmation via email.

CANCELLATION:

If you couldn't respect your reservation: 

- Until 7 days before your arrival, we'll give you back your deposit (except bank fee, if request; it depends from your country).

- After 7 days from your arrival, your deposit won't be refounded.

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OVERBOOKING: 

In case of overbooking, we'll give you back the deposit and, if possible, we'll reserve a room in another accomodation non far from us and with service similar to ours. If this accomodation will be more expensive than our we'll pay down the difference.

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IN CASE OF AN EARLY DEPARTURE:

- It is kept the 50% of the amount due for the period which is not enjoyed, the remaining 50% is refunded.

- It is also considered early departure if the client leave the accomodation soon after the arrival (even enjoying any night).

- Any reimbursement request that arrives after completing the period of residence won't be considered.

- In case of NO SHOW you'll be charged for the entire stay.

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PRIVACY:

Notices that you'll supply at the moment of check-in will be deals to you in the respect of the secrecy requirement regulated to you from the norm of the law n.675 of the 31/12/1996 and will be deals to you through suitable instruments to guarantee the emergency of give to you same.

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ARRIVAL:

This is a little accomodation (only 3 rooms) family managed, so, we don't have a reception and check-in is by appointment: please advice us about time of your arrival so that none of us will be kept waiting for the other. Yur collaboration is indispensable, please follow the indicaion below:

- Give us your mobile phone number, so we can keep in contact.

- Consider check-in is admitted from 15pm to 19pm. If you'll need to check-in out of this time, ask if the owner is available before.

- Night or early morning arrival aren't admitted.

- At your arrival it is necessary to provide identity document. Otherwise you couldn't absolutely be host of this accomodation.

IMPORTANT!!!!! CHECK-IN PROCEDURE IS BY APPOITMENT:

1. Write us in which part of the day you think to arrive (early afternoon, late afternoon) as soon as you can.

2. Phone or send us a text message or mail with the correct time of your arrival 60 minutes beforehand, at least. If you need to change the time of our appointment just write/call us but, please, don't let us hours and hours waitng for you.

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- Introduce stanger is strictly forbitten.

- Please take care forniture and object you'll find in you room and shared spaces

- Remember you are sharing the flat with other persons, please mantein a respectful behavior

- Your dog or yours mascotte are welcomes for free but it must be clan, educated and in healt. Moreover it can't be letted alone inside the bedroom.

- Damaged caused from you, your dog or yours mascotte must be refounded.

- This is a no smoking accomodation. However there is a shared balcony and guests can smoke there.

- We aren't responsable of any personal object let unguarded.

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DEPARTURE:

- Check-out within 11 am.

- If needed, you can leave your luggages in the shared areas even after 11am, but please ask us the authorization before.
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